Shipping policy
Your gorgeous goods will be shipped within 1 day of placing your order.
We have partnered with Hermes for our logistical solutions offering the following services in the UK:
- Express - Next Day - £4.25
- Economy - 2-3 Days - £2.50
We deliver 7 days a week and on the day of delivery you will receive a 2 hour delivery time slot.
Track your parcel in the app
Get real-time tracking information by entering your parcel’s 16-character tracking code into the smartphone app. You can see:
- Information on your parcel’s progress, including when it’s been delivered
- A photo of your parcel if it’s been delivered to your safe place
- The delivery signature, if it was required by the sender
Divert your parcel easily
Not going to be home? No problem! In just a few taps you can tell your courier to deliver your parcel to a neighbour or to a safe place like a garage, porch or shed.
Need someone to keep an eye on your parcel? Use the NEW ‘share my delivery’ feature to share your tracking information with someone you trust – they’ll be able to see updates on your parcel’s progress and divert it to a safe place or neighbour on your behalf.
Set preferences for your parcel deliveries
Use My Places to set preferences for all your parcel deliveries:
- Set the exact location for your deliveries and collections by adding a map pin or using what3words
- Set your safe place for deliveries and collections
- Add a photo and delivery notes to help your local Hermes courier
- Choose a neighbour your courier should deliver to, and a neighbour to avoid
